Archive for the ‘Crisis Communication’ Category

Tuesday, April 10th, 2012

Putting Digital in Its Place: People Are Analog

Tuesday, April 10th, 2012

Every time I hear marketing people use the word “digital,” and indeed I use it myself, I keep going back to something Rishad Tobaccowala wrote in his insightful essay, Four Thoughts on the Future of Advertising: “The world might be digital but people are analog.” He gives plenty of texture around the comment (how agencies [...]

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Thursday, May 14th, 2009

It’s a Crisis: Behind the Scenes

Thursday, May 14th, 2009

Crises happen. Interestingly, how communicators handle a crisis now garners bigger headlines than the crisis itself. What used to be the stuff of case studies and water-cooler gossip among marketers now makes national headlines.   Perhaps reality TV has made us more interested in the exchanges that happen behind the scenes versus the actual performance. [...]

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