The mistake occurred as part of a stunt launched in May by which facebook members handed over control of their statuses to Dr Pepper for the chance to win a thousand pounds. The statuses would then be made as embarrassing as possible, capitalising on the company’s strap line, “What’s the worst that could happen?” The kerfuffle arose as a result of an unsuitable update being posted on a 14 year old girl’s page.  While this may well have caused irreparable damage to the brand’s image now, but without the benefit of hindsight the risk may have seemed worth taking.

What Dr Pepper and their agency, Lean Mean Fighting Machine, inadvertently stumbled upon was either a spectacular piece of bad luck or really a catastrophe waiting to happen, depending on which way you look at it. The failure to check the database of potential statuses for the kind of post that looks entirely innocent at first glance – but after a little research turns out to be incredibly explicit – is the ultimate cause of the episode, but perhaps the kind of joke necessary to properly catch the attention of your common or garden facebooker needs to be a little risqué, doesn’t it?

The problem for brands and marketers is that though social media is by far the most effective way of getting the attention of young people, there is a dangerously narrow line between humour and obscenity that has to be respectfully toed. In order to win over interest and grow your brand’s profile, visibility on sites like facebook is a good idea, but not one without its drawbacks. After all, online social networking is a relatively new phenomenon, and marketing on the platform an even newer one. Dr Pepper’s method of approaching the challenge was a clever and innovative one, but hopefully the irony of the tragic consequences that befell a drinks manufacturer whose ad campaigns highlighted the often dire results of risk-taking has not been lost on businesses and agencies looking to social media as a means of expression.

Carol O’Mara
Business Leader
GyroHSR London

The recent election brought home just how much power this network has and, quite rightly, the coalition government has recognised that it isn’t something only useful for the election but in the longer term.   It makes perfect sense to use the heightened engagement in politics from the election to retain involvement from a wider audience.  This view is also directly in line with the greater vision of Facebook – it was created as an entity in its own right, far more than just another site because it enables interaction in a more powerful way than any other.

This is because Facebook isn’t just another website or technology, it is a social utility and should be used as such.  No other channel or media offers this direct, real-time dialogue by which the public can be engaged and understood.  Facebook is more than a network of people, it is a tool to reach out to them, share information and gain understanding which can’t be replicated by other tools available but is invaluable to the political sphere.

Of course, it’s not infallible.  The very nature of Facebook means you can’t censor it and you have to take the rough with the smooth.  But that’s just what makes it such a valuable tool for politicians who need to work more transparently than ever to clean up their profile following the scandals of recent months.  The truth is, a political Facebook campaign isn’t a disingenuous attempt at being cool, it is something that any representative body can’t afford not to engage in in modern times.

By
Richard Perry
Chief Operating Officer
GyroHSR

Twitter: richjperry
Linkedin: uk.linkedin.com/in/richardjohnperry

World Cup 2010 spectators wave their vuvuzela horns while watching the opening game between South Africa and Mexico in Durban. Photograph: Andy Rain/EPA

Now I live close to the Heathrow flight path in TW1 so I probably get used to background noise quicker than most BUT surely, surely, surely the noise and atmosphere created will be one of the key elements that will make this World Cup what it will become –special and unique. The alternative – to ban the vuvuzela – is to celebrate the generic. To long for a World Cup just like the last one and the one to come. Think about it. Ban the vuvuzela? Where would we go next? Or perhaps more pertinently, what would our memories be made of if we had previously thought like this? Let’s take to our time machines, go back to Buenos Aries in 1978 for example and outlaw ticker tape. We could then set a course for the Azteca stadium in 1986 and stop people from standing up and throwing their arms in the air. Yes it’s a simple point yet I’m amazed to see the volume of counter arguments running rampant on twitter and the wires. This World Cup will be great in spite of global brands that sponsor it and the global media owners that cover it. It will be great because of a 30-yard pile driver from someone we least expect, a dazzling piece of artistry from a Messi or Kaka, a crazed celebration from Maradona and inevitably a penalty shoot-out for England. But more than that it will be great because of what Africa and African culture brings to it. It will be great because of the vuvuzela!

By
Richard Mabbott
SVP, Planning
GyroHSR London

Ash cloud returned, blew over, returned, blew over …
Greece went bust
Greece was rescued
The UK voted
The UK was thrown into political turmoil
The Eagles sent the Owls down

Oh, and one other thing – The World Cup bandwagon got well and truly rolling!

Back in London this week and I feel I can’t move for brands getting in on the act of hyping both the event and England’s chances (2nd round exit to Germany?).

For some brands the link to World Cup 2010 is clear. Adidas? Check. Carlsberg? Yes I can see their relevance to the competition too and the “teamtalk” execution is certainly rousing if it fails to quite get the hairs on the back of my neck standing as high on a second viewing. But Kit Kat and Mars though? C’mon! Give me a break …. (sorry!)

Anyway, the brand that has executed a World Cup idea most beautifully has to be Louis Vuitton. It’s here and it’s cool. It has Zidane, Pele and Maradona in it so how could it not be? Even if their link to the beautiful game is tenuous at best.

http://www.louisvuittonjourneys.com/legends

By
Richard Mabbott
Senior Vice President, Strategic Planning
GyroHSR

We were exceptionally fortunate to secure The Right Honourable The Lord Heseltine as keynote speaker. Lord Heseltine was captivating and spoke at length about the differences and similarities between politics and business. He also gave his personal observations on the economic outlook and what this meant for marketers.

His speech, plus other impressive speakers from businesses like Kyoceta Mita, Pearson, Fujitsu and David Brown, can be viewed at www.brandordemand.com, where you can also weigh in with your own opinions.

I think it’s fair to say that the question of Brand v Demand is something of a false dichotomy, and it was interesting to see some quite strong opinions as to the merits of each. When put to the vote, I think unsurprisingly the consensus was that brand expenditure was more worthy, yet a passing look at market expenditure would suggest otherwise. There seems to be some dissonance between marketers’ espoused views and their own actions.

I’d also add that brand spend isn’t as vulgar or extravagant as some might assume, and while it’s not easy to measure, it can be done. Debates like this will continue until marketing can drag itself up the business food chain: some of the most successful businesses in the world are run by marketers.

As you’ll see, there is no easy answer to the Brand v Demand question, but it made for a fascinating and exciting day. Look out for other similar events in future.

Danny Turnbull
Managing Director, European B-to-B practice leader
GyroHSR North

“The Lazarus profession: how advertising keeps rising from the dead”

My husband, Paul, and I decided to run a race about two hours away from home. The last time we did something this ridiculous, we had a good friend who showed up and cheered us on at various points along the route. It meant more than she will ever know.

This time, we were far enough away, and not entirely sure we would finish the race, so we didn’t ask—and didn’t want—anyone to show up and witness this physical and mental self-inflicted torture. 

When we picked up our number bibs the day before the race, we noticed our first names were printed on them right above our numbers. We remarked at the time that it was a nice touch and didn’t give it another thought.

The first half of the race was actually really good. We were making great time (for us), able to carry on a conversation without passing out, and generally in decent spirits. Then, at about mile 18, I hit the wall. Hard. Like really, really hard. Paul was going … “strong” would be an overstatement, but certainly he was going, and fairing a bit better than I was. At this point I was calculating how big of an embarrassment it would be if I didn’t finish. How much it would kill me if I really did quit. How deeply I could dig to keep myself going, knowing that was my only option.

And then we heard it. All of a sudden, as we turned a corner onto a side street, someone yelled, “Way to go, Paul!” We looked at each other in utter bewilderment. Then we looked around and verified there was no one there we knew and decided it must have been a fan yelling to someone else. About five minutes later, we heard it again. The third time we heard it, we finally figured out what you have surely deduced already: Spectators were reading our bibs and personalizing their support. It’s not unusual for people to yell and cheer for strangers in that last stretch of the race, but the personal aspect really made the entire experience quite different. Every time we heard, “Keep going, Paul!” or “Looking good, Paul!” or “Great job, Paul!” we both grinned from ear to ear. It was truly amazing! There was only one problem: No one was cheering for me.

Maybe I looked unapproachable, maybe Paul is cuter, or maybe people just didn’t like my spandex running outfit, but rightly or wrongly, we decided that it must be because my name is so much harder to pronounce. “Paul” is pretty easy. It’s hard to mispronounce that name, right? But “Adryanna” is a four-syllable head-scratcher, not for the faint of heart. I was OK with this. Really. I got it. But I didn’t quite share in the adrenaline rush Paul was getting every time he heard his name called out by complete strangers. The easy name. Personalization about as basic as you can get. Like printing your first name on the outside of an envelope or at the top of an e-mail. Good stuff—don’t get me wrong—but pretty basic.

Then someone took a chance. Paul and I both confirmed we heard someone yell something that was pretty darn close to the pronunciation of A-d-r-y-a-n-n-a. Paul and I burst out laughing. Woot!!! I got one! And before we crossed the finish line, I got another one!

The fact that people went to the effort to cheer us on in a personal way was motivating, without a doubt. The fact that two people went the extra step to muddle through my name  was inspiring, and it helped me find that little something extra I needed to finish the race.

So personalization, to me, has taken on a whole new meaning, and I will never underestimate the power of being personal.

Adryanna Sutherland
President, GyroHSR Cincinnati

Ferruccio’s secret? Realising that a simple element he was selling as functional, effective and reliable, could expand outwards into something that was beautiful, awe-inspiring and world-famous. Now, of course, Feruccio could have stuck to turning out his tractor clutch for tractors. But he didn’t. He realised he was only selling a percentage of what his product was actually worth, and went after the remaining potential.

It’s a lesson direct marketers would do well to learn. No, it’s a lesson direct marketers must learn, or risk finding themselves staring into the abyss. For too long, we have marched into pitches talking about data, targeting, response, measurement – all that solid, commercial stuff that we know budget-conscious clients want to hear. “Don’t spend your cash on those beautiful, but intangible brand awareness ads”, we urged. “Go for DM. It works, and here are some cold, hard (if boring) stats to prove it.”

And, for the most part, that approach has worked. Who wouldn’t want to engage with consumers in an intimate way and be able to track where every penny is spent? But the landscape has changed. The consumer has changed. And if direct marketers don’t learn to sell everything else they can deliver, then they can kiss a share of tomorrow’s marketing spend, goodbye.

So why now? What’s changed?

Well, the direct marketing industry has been focusing on the clutch – the fundamental cornerstone of its heritage. We’ve been selling our targeting and measurement. Which is great. Only now, everyone else is starting to walk the walk – or they are at least talking the talk. We all know that with a long history of understanding customer data, direct marketers are those best placed to navigate the new digital landscape for clients, but it’s unquestionable that other disciplines are staking a claim on cross-channel targeting and measurement.

Add to that the lightning speed at which consumer channels have fragmented and multiplied and the ensuing land-grab this has created. Where direct was once a one-to-one channel, it has fast become a one-to-many channel, and this has fundamentally changed the way we must operate.  We predict that we won’t see disciplines drop off, but we will see them continue to multiply.

Taking this new landscape into account forces us to reassess the way we view disciplines and channels within it. Contrary to what some may think, direct marketing is not just a tactical tool, it is a strategic approach. It can build brands and it can create an intimacy that no other approach can. Believe it, because if you don’t, you can’t sell it. And if you can’t sell it, you might be left to turn the lights out as everyone else embraces a new era somewhere in the future. This is an approach we had to adopt when launching a US campaign for agricultural and construction equipment giants John Deere. (If only these essays were themed ‘DM…and tractors’…).The challenge was clear: John Deere wanted to enter a new digger category. The audience was contractors, landscapers, farmers and dealers. So a simple offline DM piece, targeted and tracked, might have done the job.

It might have done. But then, it might have gone down as another classic example of the real potential of direct marketing going well and truly unexploited. Instead, we created a campaign that incorporated the stalwarts of direct marketing and used them to create something much, much bigger.

“Smackdown” involved staging a series of head-to-head battles featuring the top machines in a ‘robot wars’- style duel. The events—the hill climb, visibility test, power lift and serviceability—were based on real-world situations that drivers experience and were staged in front of a live audience.

Initially, the audience was engaged via offline mailers, but that was only the beginning. At the heart of the programme was the ‘SkidSteerSmackdown.com’ microsite, featuring videos of digger battles. The site was fully interactive, enabling visitors to engage in a number of ways. For example, fans could create e-postcards which could be customized and distributed to friends and co-workers. This simple tool converted dealers and operators into the campaign’s strongest advocates. A series of eDMs were distributed to alert both dealer and prospects when new content was available on the site, and finally – traditional elements such as print ads were also incorporated.

And through this activity, John Deere gained a cult following. Since the site launch in April 2008, the microsite has had more than 150,000 visitors with 125,000 unique views and more than 350,000 page views.  Smackdown videos have garnered more than 100,000 views on YouTube. Offline, the Smackdown-themed lead generators yielded a 4 percent response rate, outpacing many other similar mailers during the year. Drive-to-site banner advertising had click-through-rates of approximately 3 percent, and eBlasts promoting the site had response rates of more than 7 percent.

This was a campaign that had direct marketing at the heart – there was an identifiable audience, a clear proposition and a measurable response. But to encapsulate it in this way does no justice to the true reach of the activity. We could have sent out the mailers and waited to track the sales. But we didn’t. We took the brand to a new marketplace and created a following populated by genuine advocates. We drove awareness, created buzz and instigated WOM. And if I’m starting to sound like a traditional adman, then I make no apologies.

And neither should DM as a discipline. It is perfectly poised to tell complete brand stories through this brave new media landscape. But if DM professionals hide behind data and measurement without talking about the inspiring creative, groundbreaking online innovation and power to build genuine brand experiences, then they will be selling themselves short. They will be moaning about their Ferrari clutch, whilst never looking beyond to the potential of their own product. Go forth and sell it all, sell it now. The alternative doesn’t bear thinking about

By Christoph Becker
Chief Creative Officer
GyroHSR

Links: http://www.campaignlive.co.uk/news/944635/PROMOTIONAL-FEATURE—Direct-marketing-round-table/?DCMP=ILC-SEARCH/

On a recent trip there I discovered the locals have their very own version of The Real Thing – Corsica Cola – and they haven’t been shy in using the Coke packaging as the inspiration for their own e.g. http://www.fractal-angel.org/photo/img/photo0829.jpg

At first I assumed that Coke must own or license the brand but I am reliably informed that the Pietra brewery on the island actually launched it in 2003.

So how have they managed to create something so similar to and seemingly ‘get away with it’? Of course I’m no lawyer so maybe there simply isn’t a case to answer but if there is then what could the story be?

Well what became very evident whilst travelling around was the fierce pride in being Corsican. Road signs are presented in both French and the local Corse language but the French version is almost always painted (or sometimes shot!) out. Advertising celebrates a ‘made in Corsica’ sentiment. And restaurants delight in serving up all manner of traditional and very local delights.

So one theory has to be that a judgement call has been made at Coke HQ that the newspaper headlines created by tackling Pietra in the courts would do the brand more harm than good on this very proud island.

Maybe. Maybe not. Either way one final question remains.

Does Corsica Cola taste like The Real Thing?

Simply, no! Though certain other brands sold by the Pietra brewery do come recommended.

Richard Mabbott
Group Head of Planning
GyroHSR